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HomeMy WebLinkAbout2024 National Community Survey ReportRochester, MN The National Community Survey Report of Results 2024 Visit us online! www.polco.us National Research Center at Polco is a charter member of the AAPOR Transparency Initiative, providing clear disclosure of our sound and ethical survey research practices. Report by: About The NCS™ The National Community Survey™ (The NCS™) report is about the “livability” of Rochester. A livable community is a place that is not simply habitable, but that is desirable. It is not only where people do live, but where they want to live. The survey was developed by the experts from National Research Center at Polco. Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected. The NCS captures residents’ opinions considering ten central facets of a community: • Economy • Mobility • Community Design • Utilities • Safety • Natural Environment • Parks and Recreation • Health and Wellness • Education, Arts, and Culture • Inclusivity and Engagement How the results are reported For the most part, the percentages presented in the following tabs represent the “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, etc.). On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data.” However, these responses have been removed from the analyses presented in most of the tabs. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Comparisons to benchmarks NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Rochester's results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Rochester residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Rochester's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Rochester's average rating was more than 20 points different when compared to the benchmark. Trends over time Trend data for Rochester represent important comparison data and should be examined for improvements or declines.¹ Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have affected residents' opinions. Changes between survey years have been noted with an arrow and the percent difference. If the difference is greater than five percentage points between the 2022 and 2024 surveys, the change is statistically significant. 1. In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modifications that could have potentially altered the meaning of the item for the respondent. The report provides the opinions of a representative sample of 633 residents of the City of Rochester collected from July 19th, 2024 to August, 25th 2024. The margin of error around any reported percentage is 4% for all respondents and the response rate for the 2024 survey was 16%. Survey results were weighted so that the demographic profile of respondents was representative of the demographic profile of adults in Rochester. 1 About The NCS™The National Community Survey™ (The NCS™) report is aboutthe “livability” of Rochester. A livable community is a place that isnot simply habitable, but that is desirable. It is not only wherepeople do live, but where they want to live. The survey wasdeveloped by the experts from National Research Center at Polco.Great communities are partnerships of the government, privatesector, community-based organizations and residents, allgeographically connected. The NCS captures residents’ opinionsconsidering ten central facets of a community: • Economy • Mobility • Community Design • Utilities • Safety • Natural Environment • Parks and Recreation • Health and Wellness • Education, Arts, and Culture • Inclusivity and EngagementHow the results are reportedFor the most part, the percentages presented in the following tabs represent the “percent positive.” Most commonly,the percent positive is the combination of the top two most positive response options (i.e., excellent/good, verysafe/somewhat safe, etc.). On many of the questions in the survey respondents may answer “don’t know.” Theproportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data.”However, these responses have been removed from the analyses presented in most of the tabs. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Comparisons to benchmarks NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Rochester's results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Rochester residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Rochester's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Rochester's average rating was more than 20 points different when compared to the benchmark. Trends over time Trend data for Rochester represent important comparison data and should be examined for improvements or declines.¹ Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have affected residents' opinions. Changes between survey years have been noted with an arrow and the percent difference. If the difference is greater than five percentage points between the 2022 and 2024 surveys, the change is statistically significant. 1. In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modifications that could have potentially altered the meaning of the item for the respondent. The report provides the opinions of a representative sample of 633 residents of the City of Rochester collected fromJuly 19th, 2024 to August, 25th 2024. The margin of error around any reported percentage is 4% for allrespondents and the response rate for the 2024 survey was 16%. Survey results were weighted so that thedemographic profile of respondents was representative of the demographic profile of adults in Rochester. 2 Conducting the survey The 4,200 randomly selected households received mailings beginning on July, 19th, 2024 and data collection for the survey remained open for 6 weeks. The first mailing was a postcard inviting the household to participate in the survey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paid return envelope. The final mailing was a reminder postcard inviting the household one final time to participate in the survey. All mailings included a web link to give residents the opportunity to respond to the survey online, as well as QR codes to further encourage participation. All follow-up mailings asked those who had not completed the survey to do so, and those who had already done so to refrain from completing the survey again. About 2% of the 4,200 mailed invitations or surveys were returned because the household address was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining 4,058 households that received the invitations to participate, 638 completed the survey, providing an overall response rate of 16%. The response rate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.² It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error for the City of Rochester survey is no greater than plus or minus 3.9 percentage points around any given percent reported for all respondents (635 completed surveys). In addition to the randomly selected “probability sample” of households, a link to an online open-participation survey was publicized by the City of Rochester. The open-participation survey was identical to the random sample survey, with two small updates; it asked a question to confirm the respondent was a resident of Rochester and also a question about where they heard about the survey. The open-participation survey was open to all city residents and became available on August 11th, 2024. The survey remained open for 2 weeks. The data presented in the following tabs exclude the open participation survey data, but a tab at the end provides the complete frequency of responses to questions by the open-participation respondents. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Rochester funded this research. Please contact Jessica Schuler of the City of Rochester at jschuler@rochestermn.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged. Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond. Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally, recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 2. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 3. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 4. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target ⁴ Age 18-34 35-54 55+ Area Ward 1 Ward 2 Ward 3 Ward 4 Ward 5 Ward 6 Hispanic origin No, not of Hispanic, Latino/a/x, or Spanish or.. Yes, I consider myself to be of Hispanic, Lati.. Housing tenure Own Rent Housing type Attached Detached Race & Hispanic ori.. Not white alone White alone, not Hispanic or Latino Sex Man Woman Sex/age Man 18-34 Man 35-54 Man 55+ Woman 18-34 Woman 35-54 Woman 55+ Analyzing the data Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses. The demographics of the survey respondents were compared to those found in the 2020 Census and 2022 American Community Survey estimates for adults in the City of Rochester. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.³ The results of the weighting scheme for the probability sample are presented in the following table. NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. Methods Selecting survey recipients All households within the City of Rochester were eligible to participate in the survey. A list of all households within the zip codes serving Rochester was purchased from Polco's mailing vendor, Go-Dog Direct, based on updated listings from the United States Postal Service. Since some of the zip codes that serve the City of Rochester households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file. Addresses located outside of the City of Rochester boundaries were removed from the list of potential households to survey. Each address identified as being within city boundaries was further identified as being within one of the five wards. From that list, addresses were randomly selected as survey recipients, with multi-family housing units (defined as those with a unit number) sampled at a rate of 5:3 compared to single family housing units. An individual within each household was randomly selected using the "birthday method". The birthday method selects a person within the household by asking the “person who most recently had a birthday” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the introduction of the survey. 3 Conducting the surveyThe 4,200 randomly selected households received mailings beginning on July, 19th, 2024 and data collection forthe survey remained open for 6 weeks. The first mailing was a postcard inviting the household to participate in thesurvey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paidreturn envelope. The final mailing was a reminder postcard inviting the household one final time to participate in thesurvey. All mailings included a web link to give residents the opportunity to respond to the survey online, as well asQR codes to further encourage participation. All follow-up mailings asked those who had not completed the surveyto do so, and those who had already done so to refrain from completing the survey again.About 2% of the 4,200 mailed invitations or surveys were returned because the household address was vacant orthe postal service was unable to deliver the survey as addressed. Of the remaining 4,058 households that receivedthe invitations to participate, 638 completed the survey, providing an overall response rate of 16%. The responserate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.²It is customary to describe the precision of estimates made from surveys by a “level of confidence” andaccompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the surveyresults because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error forthe City of Rochester survey is no greater than plus or minus 3.9 percentage points around any given percentreported for all respondents (635 completed surveys).In addition to the randomly selected “probability sample” of households, a link to an online open-participation surveywas publicized by the City of Rochester. The open-participation survey was identical to the random sample survey,with two small updates; it asked a question to confirm the respondent was a resident of Rochester and also aquestion about where they heard about the survey. The open-participation survey was open to all city residents andbecame available on August 11th, 2024. The survey remained open for 2 weeks. The data presented in thefollowing tabs exclude the open participation survey data, but a tab at the end provides the complete frequency ofresponses to questions by the open-participation respondents. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Rochester funded this research. Please contact Jessica Schuler of the City of Rochester at jschuler@rochestermn.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged. Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond. Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally, recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 2. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 3. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 4. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target ⁴ Age 18-34 35-54 55+ Area Ward 1 Ward 2 Ward 3 Ward 4 Ward 5 Ward 6 Hispanic origin No, not of Hispanic, Latino/a/x, or Spanish or.. Yes, I consider myself to be of Hispanic, Lati.. Housing tenure Own Rent Housing type Attached Detached Race & Hispanic ori.. Not white alone White alone, not Hispanic or Latino Sex Man Woman Sex/age Man 18-34 Man 35-54 Man 55+ Woman 18-34 Woman 35-54 Woman 55+ 36% 32% 32% 36% 32% 32% 54% 30% 16% 15% 19% 19% 16% 15% 16% 15% 19% 19% 16% 15% 16% 14% 19% 16% 16% 18% 18% 5% 95% 6% 94% 3% 97% 35% 65% 35% 65% 20% 80% 61% 39% 61% 39% 71% 29% 77% 23% 77% 23% 88% 12% 52% 48% 52% 48% 56% 44% 20% 16% 16% 16% 16% 16% 20% 16% 16% 16% 16% 16% 30% 15% 10% 23% 15% 5% Analyzing the data Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses. The demographics of the survey respondents were compared to those found in the 2020 Census and 2022 American Community Survey estimates for adults in the City of Rochester. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.³ The results of the weighting scheme for the probability sample are presented in the following table. NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. MethodsSelecting survey recipientsAll households within the City of Rochester were eligible to participate in the survey. A list of all households withinthe zip codes serving Rochester was purchased from Polco's mailing vendor, Go-Dog Direct, based on updatedlistings from the United States Postal Service. Since some of the zip codes that serve the City of Rochesterhouseholds may also serve addresses that lie outside of the community, the exact geographic location of eachhousing unit was compared to community boundaries using the most current municipal boundary file. Addresseslocated outside of the City of Rochester boundaries were removed from the list of potential households to survey.Each address identified as being within city boundaries was further identified as being within one of the five wards.From that list, addresses were randomly selected as survey recipients, with multi-family housing units (defined asthose with a unit number) sampled at a rate of 5:3 compared to single family housing units.An individual within each household was randomly selected using the "birthday method". The birthday methodselects a person within the household by asking the “person who most recently had a birthday” to complete thequestionnaire. The underlying assumption in this method is that day of birth has no relationship to the way peoplerespond to surveys. This instruction was contained in the introduction of the survey. 4 Conducting the surveyThe 4,200 randomly selected households received mailings beginning on July, 19th, 2024 and data collection forthe survey remained open for 6 weeks. The first mailing was a postcard inviting the household to participate in thesurvey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paidreturn envelope. The final mailing was a reminder postcard inviting the household one final time to participate in thesurvey. All mailings included a web link to give residents the opportunity to respond to the survey online, as well asQR codes to further encourage participation. All follow-up mailings asked those who had not completed the surveyto do so, and those who had already done so to refrain from completing the survey again.About 2% of the 4,200 mailed invitations or surveys were returned because the household address was vacant orthe postal service was unable to deliver the survey as addressed. Of the remaining 4,058 households that receivedthe invitations to participate, 638 completed the survey, providing an overall response rate of 16%. The responserate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.²It is customary to describe the precision of estimates made from surveys by a “level of confidence” andaccompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the surveyresults because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error forthe City of Rochester survey is no greater than plus or minus 3.9 percentage points around any given percentreported for all respondents (635 completed surveys).In addition to the randomly selected “probability sample” of households, a link to an online open-participation surveywas publicized by the City of Rochester. The open-participation survey was identical to the random sample survey,with two small updates; it asked a question to confirm the respondent was a resident of Rochester and also aquestion about where they heard about the survey. The open-participation survey was open to all city residents andbecame available on August 11th, 2024. The survey remained open for 2 weeks. The data presented in thefollowing tabs exclude the open participation survey data, but a tab at the end provides the complete frequency ofresponses to questions by the open-participation respondents. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Rochester funded this research. Please contact Jessica Schuler of the City of Rochester at jschuler@rochestermn.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged. Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond. Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally, recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 2. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 3. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 4. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target ⁴Age 18-3435-5455+Area Ward 1Ward 2Ward 3Ward 4Ward 5Ward 6HispanicoriginNo, not of Hispanic, Latino/a/x, or Spanish or..Yes, I consider myself to be of Hispanic, Lati..Housingtenure OwnRentHousing type AttachedDetachedRace &Hispanic ori..Not white aloneWhite alone, not Hispanic or LatinoSexManWomanSex/age Man 18-34Man 35-54Man 55+Woman 18-34Woman 35-54 Woman 55+ Analyzing the dataResponses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where allresponses are entered twice and compared to each other. Any discrepancies were resolved in comparison to theoriginal survey form. Range checks as well as other forms of quality control were also performed. Responses fromsurveys completed on Polco were downloaded and merged with the mailed survey responses.The demographics of the survey respondents were compared to those found in the 2020 Census and 2022American Community Survey estimates for adults in the City of Rochester. The primary objective of weightingsurvey data is to make the survey respondents reflective of the larger population of the community. Thecharacteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. Noadjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking modelknown as the ANES Weighting Algorithm.³ The results of the weighting scheme for the probability sample arepresented in the following table.NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Somecategories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smallersubgroups.MethodsSelecting survey recipientsAll households within the City of Rochester were eligible to participate in the survey. A list of all households withinthe zip codes serving Rochester was purchased from Polco's mailing vendor, Go-Dog Direct, based on updatedlistings from the United States Postal Service. Since some of the zip codes that serve the City of Rochesterhouseholds may also serve addresses that lie outside of the community, the exact geographic location of eachhousing unit was compared to community boundaries using the most current municipal boundary file. Addresseslocated outside of the City of Rochester boundaries were removed from the list of potential households to survey.Each address identified as being within city boundaries was further identified as being within one of the five wards.From that list, addresses were randomly selected as survey recipients, with multi-family housing units (defined asthose with a unit number) sampled at a rate of 5:3 compared to single family housing units.An individual within each household was randomly selected using the "birthday method". The birthday methodselects a person within the household by asking the “person who most recently had a birthday” to complete thequestionnaire. The underlying assumption in this method is that day of birth has no relationship to the way peoplerespond to surveys. This instruction was contained in the introduction of the survey. 5 Key Findings Highest-performing areas: - Safety remains strong in Rochester, with residents reporting feeling safe in all aspects of the community. - Rochester continues to be a desirable place to work, with above-average employment opportunities - Nearly all aspects of governance increased from the previous iteration of The NCS - Parks and recreation received overwhelmingly positive reviews, with particular focus on the availability of paths and walking trails Lowest-performing areas: - While scores given to health and wellness were largely positive and similar to national benchmarks, residents showed increased concern for affordability of food, preventative health services, as well as overall health and mental healthcare - While improvement was seen in the availability of affordable quality housing and variety of housing options, residents continue to show concern for these items - About half of residents gave positive marks to many aspects of community design, including well planned residential and commercial growth, as well as overall quality of new development - Rochester remains to be a desirable place to live, though slight decreases were observed in both the overall quality of life and the City as a place to live Other notable results: - When asked how important various amenities were for a new recreation complex in Rochester, residents pointed to community flexible space as well as both indoor and outdoor playgrounds as most essential - When asked how likely different resources would increase utilization of the library, additional parking availability and increased availability of digital resources received the highest support from residents Areas of greatest change since 2022: Of the 123 evaluative questions included on both the 2022 and current survey iterations, 99 were statistically similar to previous results. Upward trends were seen in 20 items, while 4 ratings decreased since 2022. The most significant of those trends are listed below. Increases - What impact, if any, do you think the economy will have on your family income in the next 6 months? (+15%) - Affordable high speed internet access (+12%) - Land use, planning, and zoning (+9%) - Street repair (+9%) - Opportunities to attend cultural/arts/music activities (+x%) Decreases - The overall quality of life in Rochester (-9%) - Rochester as a palace to live (-8%) - Availability of affordable quality health care (-6%) - Availability of affordable quality mental health care (-6%) 6 Facets of livability Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being of higher or lower quality. It is especially helpful to know when a facet of livability is considered of high importance but rated as lower quality, as this should be a top priority to address. Inclusivity and Engagement Education, Arts, and Culture Community Design Mobility Economy Parks and Recreation Natural Environment Safety Utilities Health and Wellness 46% 59% 62% 63% 73% 74% 76% 77% 81% 83% 62% 68% 69% 76% 85% 76% 77% 86% 82% 70% Quality and Importance by the Numbers The table below shows the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local quality ratings were lower, similar, or higher t.. Quality % excellent or good Importance % essential or very important Facet of Livability Safety Quality Importance Economy Quality Importance Utilities Quality Importance Natural Environment Quality Importance Parks and Recreation Quality Importance Mobility Quality Importance Health and Wellness Quality Importance Community Design Quality Importance Education, Arts, and C..Quality Importance Inclusivity and Engage..Quality Importance 77%86% 73%85% 82% 77% 76% 63%76% 83%70% 62%69% 59%68% 46%62% Quality/Importance Gap Analysis The gap analysis chart below shows the same data as above; however, this chart more clearly illustrates the comparative differences in quality and importance ratings for each facet, as well as the absolute ratings for each. Quality Importance vs. national benchmark Similar vs. national benchmark Higher Similar 7 Excellent 25% Good 47% Poor 3% Fair 25% The overall quality of life in Rochester, 2024 Quality of Life Measuring community livability starts with assessing the quality of life of those who live there, and ensuring that the community is attractive, accessible, and welcoming to all. 2018 2020 2022 2024 Rochester as a place to live The overall quality of life 84%77% Similar 84%77% Similar 81%72% Similar 81%72% Similar Please rate each of the following aspects of quality of life in Rochester. (% excellent or good) 2018 2020 2022 2024 Recommend living in Rochester to someone who asks Remain in Rochester for the next five years 78%74% Similar 78%74% Similar 80%79% Similar 80%79% Similar Please indicate how likely or unlikely you are to do each of the following. (% very or somewhat likely) 2018 2020 2022 2024 Overall image or reputation 75%71% Similar 75%71% Similar Please rate each of the following in the Rochester community. (% excellent or good) 8. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark⁸ 8 Excellent 13% Good 39% Fair 26% Poor 22% Overall confidence in Rochester government, 2024 Governance Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole. 9. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2018 2020 2022 2024 The value of services for the taxes paid to Rochester The overall direction that Rochester is taking The job Rochester government does at welcoming resident involvement Overall confidence in Rochester government Generally acting in the best interest of the community Being honest Being open and transparent to the public Informing residents about issues facing the community Treating all residents fairly Treating residents with respect 46%51% Similar46%51% Similar 49%57% Similar 49%57% Similar 45%51% Similar45%51% Similar 47%53% Similar47%53% Similar 51%55% Similar 51%55% Similar 50%57% Similar 50%57% Similar 45%53% Similar45%53% Similar 44%51% Similar44%51% Similar 49%56% Similar 49%56% Similar 57%62% Similar 57%62% Similar Please rate the following categories of Rochester government performance. (% excellent or good) 2018 2020 2022 2024 Public information services Overall customer service by Rochester employees 66%67% Similar 66%67% Similar 81%80% Similar 81%80% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) The City of Rochester The Federal Government Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good) Attended a local public meeting Contacted Rochester elected officials to express your opinion Contacted the City of Rochester for help or information Watched a local public meeting Please indicate whether or not you have done each of the following in the last 12 months. (% excellent or good) vs. benchmark⁹ 9 Overall confidence in Rochester government,2024GovernanceStrong local governments produce results thatmeet the needs of residents while making the bestuse of available resources, and are responsive tothe present and future needs of the community asa whole. 9. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. The value of services for the taxes paid to RochesterThe overall direction that Rochester is takingThe job Rochester government does at welcomingresident involvementOverall confidence in Rochester governmentGenerally acting in the best interest of the communityBeing honestBeing open and transparent to the publicInforming residents about issues facing thecommunityTreating all residents fairlyTreating residents with respectPlease rate the following categories of Rochester government performance.(% excellent or good)Public information servicesOverall customer service by Rochester employeesPlease rate the quality of each of the following services in Rochester.(% excellent or good) 2018 2020 2022 2024 The City of Rochester The Federal Government 67%67% Similar 67%67% Similar 43%45% Similar43%45% Similar Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good) 2018 2020 2022 2024 Attended a local public meeting Contacted Rochester elected officials to express your opinion Contacted the City of Rochester for help or information Watched a local public meeting 16% 22% Similar16% 22% Similar 19%17% Similar19%17% Similar 35%37% Lower 35%37% Lower 27%28% Similar27%28% Similar Please indicate whether or not you have done each of the following in the last 12 months. (% excellent or good) vs. benchmark⁹ 10 Excellent 24% Good 49% Fair 22% Poor 6% Overall economic health of Rochester, 2024 Economy Local governments work together with private and nonprofit businesses, and with the community at large, to foster sustainable growth, create jobs, and promote a thriving local economy. 2018 2020 2022 2024 Rochester as a place to work Rochester as a place to visit 83%78% Higher 83%78% Higher 43%40% Lower43%40% Lower Please rate each of the following aspects of quality of life in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall quality of business and service establishments Variety of business and service establishments Vibrancy of downtown/commercial area Employment opportunities Shopping opportunities Cost of living 77%72% Similar 77%72% Similar 60%57% Similar60%57% Similar Please rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 Economic development 61%62% Similar 61%62% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: (% very or somewhat positive) 2018 2020 2022 2024 Overall economic health 76%73% Similar 76%73% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 10. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁰ 11 Overall economic health of Rochester, 2024EconomyLocal governments work together with private andnonprofit businesses, and with the community at large, tofoster sustainable growth, create jobs, and promote athriving local economy.Rochester as a place to workRochester as a place to visitPlease rate each of the following aspects of quality of life in Rochester.(% excellent or good)Overall quality of business and serviceestablishments Variety of business and service establishments Vibrancy of downtown/commercial area Employment opportunities Shopping opportunities Cost of living 43%41% Similar43%41% Similar 68%67% Higher 68%67% Higher 53%50% Similar53%50% Similar 30%30% Similar30%30% Similar Please rate each of the following in the Rochester community.(% excellent or good)Economic developmentPlease rate the quality of each of the following services in Rochester.(% excellent or good) 2018 2020 2022 2024 What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:15% 30% Similar 15% 30% Similar What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: (% very or somewhat positive) Overall economic healthPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good) 10. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁰ 12 Excellent 19% Good 43% Fair 25% Poor 13% Overall quality of the transportation system in Rochester, 2024 Mobility The ease with which residents can move about their communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community. 2018 2020 2022 2024 Traffic flow on major streets Ease of public parking Ease of travel by car Ease of travel by public transportation Ease of travel by bicycle Ease of walking 67%71% Higher67%71% Higher 45% 52% Similar45% 52% Similar 77%80% Similar 77%80% Similar 41%44% Similar41%44% Similar 64%59% Similar64%59% Similar 67%68% Similar67%68% Similar Please also rate each of the following in the Rochester community. (% excellent or good) Used public transportation instead of driving Carpooled with other adults or children instead of driving alone Walked or biked instead of driving Please indicate whether or not you have done each of the following in the last 12 months. (% yes) Traffic enforcement Traffic signal timing Street repair Street cleaning Street lighting Snow removal Sidewalk maintenance Bus or transit services Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall quality of the transportation system 63%63% Similar 63%63% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) vs. benchmark¹¹ 11. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 13 Overall quality of the transportation system inRochester, 2024MobilityThe ease with which residents can move abouttheir communities, whether for commuting,leisure, or recreation, plays a major role in thequality of life for all who live, work, and play inthe community.Traffic flow on major streetsEase of public parkingEase of travel by carEase of travel by public transportationEase of travel by bicycleEase of walkingPlease also rate each of the following in the Rochester community.(% excellent or good) 2018 2020 2022 2024 Used public transportation instead of driving Carpooled with other adults or children instead of driving alone Walked or biked instead of driving 26% 34% Higher26% 34% Higher 43% 50% Similar43% 50% Similar 56%67% Similar56%67% Similar Please indicate whether or not you have done each of the following in the last 12 months. (% yes) 2018 2020 2022 2024 Traffic enforcement Traffic signal timing Street repair Street cleaning Street lighting Snow removal Sidewalk maintenance Bus or transit services 62%66% Similar62%66% Similar 53%53% Similar53%53% Similar 46% 55% Similar46% 55% Similar 70%77% Similar 70%77% Similar 72%77% Higher 72%77% Higher 75%79% Higher 75%79% Higher 65%65% Similar65%65% Similar 59%59% Higher59%59% Higher Please rate the quality of each of the following services in Rochester. (% excellent or good) Overall quality of the transportation systemPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good)vs. benchmark¹¹ 11. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 14 Excellent 15% Good 47% Fair 29% Poor 9% Overall design or layout of Rochester's residential and commercial areas, 2024 Community Design A well-designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that affordable housing is accessible to all, and providing access to parks and other green spaces. 12. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2018 2020 2022 2024 Well-planned residential growth Well-planned commercial growth Well-designed neighborhoods Preservation of the historical or cultural character of the community Public places where people want to spend time Variety of housing options Availability of affordable quality housing Overall quality of new development Overall appearance 49%50% Similar49%50% Similar 48%49% Similar48%49% Similar 56%58% Similar56%58% Similar Please also rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 Your neighborhood as a place to live 84%85% Similar 84%85% Similar Please rate each of the following aspects of quality of life in Rochester. (% excellent or good) Land use, planning and zoning Code enforcement Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall design or layout of residential and commercial areas 64%62% Similar 64%62% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) vs. benchmark¹² 15 Overall design or layout of Rochester's residentialand commercial areas, 2024Community DesignA well-designed community enhances thequality of life for its residents byencouraging smart land use and zoning,ensuring that affordable housing isaccessible to all, and providing access toparks and other green spaces. 12. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Well-planned residential growthWell-planned commercial growth Well-designed neighborhoods Preservation of the historical or cultural character of the community Public places where people want to spend time Variety of housing options Availability of affordable quality housing Overall quality of new development Overall appearance 57%60% Similar57%60% Similar 49%51% Similar49%51% Similar 32% 40% Similar32% 40% Similar 16% 21% Similar16% 21% Similar 52%54% Similar52%54% Similar 75%74% Similar 75%74% Similar Please also rate each of the following in the Rochester community.(% excellent or good)Your neighborhood as a place to livePlease rate each of the following aspects of quality of life in Rochester.(% excellent or good) 2018 2020 2022 2024 Land use, planning and zoning Code enforcement 41%50% Similar41%50% Similar 47%46% Similar 47%46% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) Overall design or layout of residential andcommercial areasPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good)vs. benchmark¹² 16 Excellent 30% Good 51% Fair 14% Poor 5% Overall quality of the utility infrastructure in Rochester, 2024 Utilities Services such as water, gas, electricity, and internet access play a vital role in ensuring the physical and economic health and well-being of the communities they serve. 2018 2020 2022 2024 Affordable high-speed internet access Garbage collection Drinking water Sewer services Storm water management Power (electric and/or gas) utility Utility billing 47% 59% Similar47% 59% Similar 74%68% Similar74%68% Similar 76%75% Similar 76%75% Similar 85%86% Similar 85%86% Similar 84%85% Higher 84%85% Higher 82%84% Similar 82%84% Similar 66%70% Similar66%70% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall quality of the utility infrastructure 74%81% Higher 74%81% Higher Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) vs. benchmark¹³ 13. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 17 Excellent 28% Good 49% Fair 19% Poor 5% Overall feeling of safety in Rochester, 2024 Safety Public safety is often the most important task facing local governments. All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety-related services is essential to residents' quality of life. 2018 2020 2022 2024 Overall feeling of safety 75%77% Similar 75%77% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 2018 2020 2022 2024 In your neighborhood during the day In Rochester's downtown/commercial area during the day From property crime From violent crime From fire, flood, or other natural disaster 94%93% Similar 94%93% Similar 91%89% Similar 91%89% Similar 78%77% Similar78%77% Similar 80%83% Similar80%83% Similar 89%88% Similar 89%88% Similar Please rate how safe or unsafe you feel: (% very or somewhat safe) Police/Sheriff services Crime prevention Animal control Ambulance or emergency medical services Fire services Fire prevention and education Emergency preparedness Please rate the quality of each of the following services in Rochester. (% excellent or good) 14. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁴ 18 Overall feeling of safety in Rochester, 2024SafetyPublic safety is often the most important taskfacing local governments. All residents shouldfeel safe and secure in their neighborhoodsand in the greater community, and providingrobust safety-related services is essential toresidents' quality of life.Overall feeling of safetyPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good)In your neighborhood during the dayIn Rochester's downtown/commercial area during thedayFrom property crimeFrom violent crimeFrom fire, flood, or other natural disasterPlease rate how safe or unsafe you feel:(% very or somewhat safe) 2018 2020 2022 2024 Police/Sheriff services Crime prevention Animal control Ambulance or emergency medical services Fire services Fire prevention and education Emergency preparedness 78%78% Similar78%78% Similar 68%70% Similar68%70% Similar 78%76% Similar78%76% Similar 92%92% Similar 92%92% Similar 94%92% Similar 94%92% Similar 84%82% Similar 84%82% Similar 72%74% Similar72%74% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) 14. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁴ 19 Excellent 29% Good 47% Fair 20% Poor 4% Overall quality of natural environment in Rochester, 2024 Natural Environment The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and profound effect on quality of life. 2018 2020 2022 2024 Cleanliness Water resources Air quality 77%79% Similar 77%79% Similar 49%52% Similar49%52% Similar 85%83% Similar 85%83% Similar Please also rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 Preservation of natural areas Rochester open space Recycling Yard waste pick-up 61%67% Similar 61%67% Similar 58%63% Similar58%63% Similar 68%71% Similar 68%71% Similar 43%43% Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall quality of natural environment 71%76% Similar 71%76% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 15. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁵ 20 Excellent 30% Good 45% Fair 19% Poor 6% Overall quality of parks and recreation opportunities, 2024 Parks and Recreation "There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment." - National Recreation and Park Association 2018 2020 2022 2024 Availability of paths and walking trails Fitness opportunities Recreational opportunities 84%83% Higher 84%83% Higher 77%80% Similar 77%80% Similar 62%62% Similar62%62% Similar Please also rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 City parks Recreation programs or classes Recreation centers or facilities 73%74% Similar 73%74% Similar 61%69% Similar61%69% Similar 60%62% Similar60%62% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall quality of parks and recreation opportunities 71%74% Similar 71%74% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 16. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁶ 21 Excellent 37% Good 46% Fair 13% Poor 4% Overall health and wellness opportunities in Rochester, 2024 Health and Wellness The characteristics of and amenities available in the communities in which people live has a direct impact on the health and wellness of residents, and thus, on their quality of life overall. 2018 2020 2022 2024 Availability of affordable quality food Availability of affordable quality health care Availability of preventive health services Availability of affordable quality mental health care 63%59% Similar 63%59% Similar 71%65% Similar 71%65% Similar 79%74% Higher 79%74% Higher 51%44% Similar51%44% Similar Please also rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 Health services 83%83% Higher 83%83% Higher Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Please rate your overall health. 72%71% Similar 72%71% Similar Please rate your overall health. (% excellent or very good) 2018 2020 2022 2024 Overall health and wellness opportunities 75%83% Higher 75%83% Higher Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 17. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁷ 22 Excellent 17% Good 42% Fair 30% Poor 11% Overall opportunities for education, culture and the arts, 2024 Education, Arts, and Culture Participation in the arts, in educational opportunities, and in cultural activities is linked to increased civic engagement, greater social tolerance, and enhanced enjoyment of the local community. 2018 2020 2022 2024 Opportunities to attend cultural/arts/music activities Community support for the arts Availability of affordable quality childcare/preschool K-12 education Adult educational opportunities Opportunities to attend special events and festivals 51%59% Similar51%59% Similar 54%59% Similar54%59% Similar 32%32% Similar32%32% Similar 62%61% Similar 62%61% Similar 61%65% Similar 61%65% Similar 56%63% Similar56%63% Similar Please also rate each of the following in the Rochester community. (% excellent or good) Public library services Please rate the quality of each of the following services in Rochester. (% excellent or good) 2018 2020 2022 2024 Overall opportunities for education, culture, and the arts 59%59% Similar 59%59% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 18. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁸ 23 Overall opportunities for education,culture and the arts, 2024Education, Arts, and CultureParticipation in the arts, in educational opportunities, andin cultural activities is linked to increased civicengagement, greater social tolerance, and enhancedenjoyment of the local community.Opportunities to attend cultural/arts/music activitiesCommunity support for the artsAvailability of affordable quality childcare/preschoolK-12 educationAdult educational opportunities Opportunities to attend special events and festivals Please also rate each of the following in the Rochester community.(% excellent or good) 2018 2020 2022 2024 Public library services 90%88% Similar 90%88% Similar Please rate the quality of each of the following services in Rochester. (% excellent or good) Overall opportunities for education, culture, andthe artsPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good) 18. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁸ 24 Excellent 10% Good 35% Fair 41% Poor 14% Residents' connection and engagement with their community, 2024 Inclusivity and Engagement Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not. 2018 2020 2022 2024 Rochester as a place to raise children Rochester as a place to retire Sense of community 81%78% Similar 81%78% Similar 51%52% Similar51%52% Similar 51%52% Similar51%52% Similar Please rate each of the following aspects of quality of life in Rochester. (% excellent or good) 2018 2020 2022 2024 Residents' connection and engagement with their community 45%46% Similar 45%46% Similar Please rate each of the following characteristics as they relate to Rochester as a whole. (% excellent or good) 2018 2020 2022 2024 Making all residents feel welcome Attracting people from diverse backgrounds Valuing/respecting residents from diverse backgrounds Taking care of vulnerable residents 67%66% Similar 67%66% Similar Please rate the job you feel the Rochester community does at each of the following. (% excellent or good) Sense of civic/community pride Neighborliness of residents Opportunities to participate in social events and activities Opportunities to volunteer Opportunities to participate in community matters Openness and acceptance of the community toward people of diverse backgrounds Please also rate each of the following in the Rochester community. (% excellent or good) Campaigned or advocated for a local issue, cause, or candidate Voted in your most recent local election Please indicate whether or not you have done each of the following in the last 12 months. (% excellent or good) 19. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁹ 25 Residents' connection and engagement withtheir community, 2024Inclusivity and EngagementInclusivity refers to a cultural and environmentalfeeling of belonging; residents who feel invited toparticipate within their communities feel moreincluded, involved, and engaged than those who donot.Rochester as a place to raise childrenRochester as a place to retireSense of communityPlease rate each of the following aspects of quality of life in Rochester.(% excellent or good)Residents' connection and engagement withtheir communityPlease rate each of the following characteristics as they relate to Rochester as a whole.(% excellent or good)Making all residents feel welcome Attracting people from diverse backgrounds Valuing/respecting residents from diverse backgrounds Taking care of vulnerable residents 70%72% Higher 70%72% Higher 65%70% Similar 65%70% Similar 54%50% Similar54%50% Similar Please rate the job you feel the Rochester community does at each of the following.(% excellent or good) 2018 2020 2022 2024 Sense of civic/community pride Neighborliness of residents Opportunities to participate in social events and activities Opportunities to volunteer Opportunities to participate in community matters Openness and acceptance of the community toward people of diverse backgrounds 49% 56% Similar49% 56% Similar 56%59% Similar56%59% Similar 53% 60% Similar53% 60% Similar 72%78% Similar 72%78% Similar 55%60% Similar55%60% Similar 58%62% Similar58%62% Similar Please also rate each of the following in the Rochester community. (% excellent or good) 2018 2020 2022 2024 Campaigned or advocated for a local issue, cause, or candidate Voted in your most recent local election 16%17% Similar16%17% Similar 77%72% Similar 77%72% Similar Please indicate whether or not you have done each of the following in the last 12 months. (% excellent or good) 19. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. vs. benchmark¹⁹ 26 How important, if at all, are the following amenities for a new sports and recreation complex in Rochester? Baseball/softball fields Essential Very important Somewhat important Not at all important Soccer/lacrosse/ Rugby fields Essential Very important Somewhat important Not at all important Outdoor pickleball courts Essential Very important Somewhat important Not at all important Indoor courts Essential Very important Somewhat important Not at all important Indoor fields Essential Very important Somewhat important Not at all important Indoor playground Essential Very important Somewhat important Not at all important Outdoor playground Essential Very important Somewhat important Not at all important Community flexible space (spaces available to be reserved by community members for meetings, celebrations, or other events) Essential Very important Somewhat important Not at all important In the past 12 months, how often, if at all, did you use any library services? Daily Weekly Monthly Less than once per month Never How likely or unlikely would the following resources increase your utilization of the library? Improved facilities (e.g. enhanced accessibility, modernized restrooms, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely More convenient location of facilities (e.g. closer to public transportation) Very likely Somewhat likely Somewhat unlikely Very unlikely Neighborhood self-service station for borrowing and returning books (e.g. book kiosk) Very likely Somewhat likely Somewhat unlikely Very unlikely Better parking (e.g. increased availability, reduced fee parking , free parking) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of digital resources (e.g. ebooks, audiobooks, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of physical resources (e.g. books, dvds, equipment, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of meeting spaces Very likely Somewhat likely Somewhat unlikely Very unlikely More relevant materials/programs Very likely Somewhat likely Somewhat unlikely Very unlikely Extended hours Very likely Somewhat likely Somewhat unlikely Very unlikely Better study/reading areas (e.g. quieter spaces, improved lighting) Very likely Somewhat likely Somewhat unlikely Very unlikely Do you or someone in your household have a physical, mental, or emotional disabilit.. No Yes 30% 43% 17% 11% 24% 42% 23% 11% 29% 38% 22% 11% 29% 17% Custom questions Below are the complete set of responses to each custom question on the survey. By default, “don’t know” responses are excluded, but may be added to the table using the response filter below. Include "don't know" No 27 How important, if atall, are thefollowing amenitiesfor a new sportsand recreationcomplex inRochester?Baseball/softballfields EssentialVery importantSomewhat importantNot at all importantSoccer/lacrosse/Rugby fields EssentialVery importantSomewhat importantNot at all importantOutdoor pickleballcourts EssentialVery importantSomewhat importantNot at all importantIndoor courts Essential Somewhat important Not at all important Indoor fields Essential Very important Somewhat important Not at all important Indoor playground Essential Very important Somewhat important Not at all important Outdoor playground Essential Very important Somewhat important Not at all important Community flexible space (spaces available to be reserved by community members for meetings, c ot e h le er b r e a v ti e o n n t s s , ) or Essential Very important Somewhat important Not at all important In the past 12 months, how often, if at all, did you use any library services? Daily Weekly Monthly Less than once per month Never How likely or unlikely would the following resources increase your utilization of the library? Improved facilities (e.g. enhanced accessibility, modernized restrooms, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely More convenient location of facilities (e.g. closer to public transportation) Very likely Somewhat likely Somewhat unlikely Very unlikely Neighborhood self-service station for borrowing and returning books (e.g. book kiosk) Very likely Somewhat likely Somewhat unlikely Very unlikely Better parking (e.g. increased availability, reduced fee parking , free parking) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of digital resources (e.g. ebooks, audiobooks, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of physical resources (e.g. books, dvds, equipment, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of meeting spaces Very likely Somewhat likely Somewhat unlikely Very unlikely More relevant materials/programs Very likely Somewhat likely Somewhat unlikely Very unlikely Extended hours Very likely Somewhat likely Somewhat unlikely Very unlikely Better study/reading areas (e.g. quieter spaces, improved lighting) Very likely Somewhat likely Somewhat unlikely Very unlikely Do you or someone in your household have a physical, mental, or emotional disabilit.. No Yes 18% 36% 29% 22% 38% 24% 16% 18% 32% 28% 22% 14% 31% 35% 21% 36% 31% 20% Custom questionsBelow are the complete set of responses to each custom question on the survey. By default, “don’tknow” responses are excluded, but may be added to the table using the response filter below.Include "don't know"No 28 How important, if atall, are thefollowing amenitiesfor a new sportsand recreationcomplex inRochester?Baseball/softballfields EssentialVery importantSomewhat importantNot at all importantSoccer/lacrosse/Rugby fields EssentialVery importantSomewhat importantNot at all importantOutdoor pickleballcourts EssentialVery importantSomewhat importantNot at all importantIndoor courts EssentialVery importantSomewhat importantNot at all importantIndoor fields EssentialVery importantSomewhat importantNot at all importantIndoor playground EssentialVery importantSomewhat importantNot at all importantOutdoorplaygroundEssentialVery importantSomewhat importantNot at all importantCommunity flexiblespace (spacesavailable to bereserved bycommunitymembers for meetings, EssentialVery important Somewhat important Not at all important In the past 12 months, how often, if at all, did you use any library services? Daily Weekly Monthly Less than once per month Never How likely or unlikely would the following resources increase your utilization of the library? Improved facilities (e.g. enhanced accessibility, modernized restrooms, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely More convenient location of facilities (e.g. closer to public transportation) Very likely Somewhat likely Somewhat unlikely Very unlikely Neighborhood self-service station for borrowing and returning books (e.g. book kiosk) Very likely Somewhat likely Somewhat unlikely Very unlikely Better parking (e.g. increased availability, reduced fee parking , free parking) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of digital resources (e.g. ebooks, audiobooks, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of physical resources (e.g. books, dvds, equipment, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of meeting spaces Very likely Somewhat likely Somewhat unlikely Very unlikely More relevant materials/programs Very likely Somewhat likely Somewhat unlikely Very unlikely Extended hours Very likely Somewhat likely Somewhat unlikely Very unlikely Better study/reading areas (e.g. quieter spaces, improved lighting) Very likely Somewhat likely Somewhat unlikely Very unlikely Do you or someone in your household have a physical, mental, or emotional disabilit.. No Yes 14% 27% 26% 24% 20% 3% 37% 19% 29% 16% 36% 17% 25% 22% 15% 32% 25% Custom questionsBelow are the complete set of responses to each custom question on the survey. By default, “don’tknow” responses are excluded, but may be added to the table using the response filter below.Include "don't know"No 29 How important, if atall, are thefollowing amenitiesfor a new sportsand recreationcomplex inRochester?Baseball/softballfields EssentialVery importantSomewhat importantNot at all importantSoccer/lacrosse/Rugby fields EssentialVery importantSomewhat importantNot at all importantOutdoor pickleballcourts EssentialVery importantSomewhat importantNot at all importantIndoor courts EssentialVery importantSomewhat importantNot at all importantIndoor fields EssentialVery importantSomewhat importantNot at all importantIndoor playground EssentialVery importantSomewhat importantNot at all importantOutdoorplaygroundEssentialVery importantSomewhat importantNot at all importantCommunity flexiblespace (spacesavailable to bereserved bycommunitymembers formeetings,celebrations, orother events)EssentialVery importantSomewhat importantNot at all importantIn the past 12months, how often,if at all, did you useany libraryservices?DailyWeeklyMonthlyLess than once per monthNeverHow likely orunlikely would thefollowingresources increaseyour utilization ofthe library?Improved facilities(e.g. enhancedaccessibility,modernizedrestrooms, etc.)Very likelySomewhat likelySomewhat unlikelyVery unlikelyMore convenientlocation of facilities(e.g. closer topublictransportation)Very likelySomewhat likelySomewhat unlikelyVery unlikelyNeighborhoodself-service stationfor borrowing andreturning books(e.g. book kiosk)Very likelySomewhat likely Somewhat unlikely Very unlikely Better parking (e.g. increased availability, reduced fee parking , free parking) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of digital resources (e.g. ebooks, audiobooks, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of physical resources (e.g. books, dvds, equipment, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Increased availability of meeting spaces Very likely Somewhat likely Somewhat unlikely Very unlikely More relevant materials/programs Very likely Somewhat likely Somewhat unlikely Very unlikely Extended hours Very likely Somewhat likely Somewhat unlikely Very unlikely Better study/reading areas (e.g. quieter spaces, improved lighting) Very likely Somewhat likely Somewhat unlikely Very unlikely Do you or someone in your household have a physical, mental, or emotional disabilit.. No Yes 28% 22% 10% 24% 44% 21% 12% 28% 39% 25% 15% 37% 22% 46% 25% 21% 9% Custom questionsBelow are the complete set of responses to each custom question on the survey. By default, “don’tknow” responses are excluded, but may be added to the table using the response filter below.Include "don't know"No 30 How important, if atall, are thefollowing amenitiesfor a new sportsand recreationcomplex inRochester?Baseball/softballfields EssentialVery importantSomewhat importantNot at all importantSoccer/lacrosse/Rugby fields EssentialVery importantSomewhat importantNot at all importantOutdoor pickleballcourts EssentialVery importantSomewhat importantNot at all importantIndoor courts EssentialVery importantSomewhat importantNot at all importantIndoor fields EssentialVery importantSomewhat importantNot at all importantIndoor playground EssentialVery importantSomewhat importantNot at all importantOutdoorplaygroundEssentialVery importantSomewhat importantNot at all importantCommunity flexiblespace (spacesavailable to bereserved bycommunitymembers formeetings,celebrations, orother events)EssentialVery importantSomewhat importantNot at all importantIn the past 12months, how often,if at all, did you useany libraryservices?DailyWeeklyMonthlyLess than once per monthNeverHow likely orunlikely would thefollowingresources increaseyour utilization ofthe library?Improved facilities(e.g. enhancedaccessibility,modernizedrestrooms, etc.)Very likelySomewhat likelySomewhat unlikelyVery unlikelyMore convenientlocation of facilities(e.g. closer topublictransportation)Very likelySomewhat likelySomewhat unlikelyVery unlikelyNeighborhoodself-service stationfor borrowing andreturning books(e.g. book kiosk)Very likelySomewhat likelySomewhat unlikelyVery unlikelyBetter parking (e.g.increasedavailability, reducedfee parking , freeparking)Very likelySomewhat likelySomewhat unlikelyVery unlikelyIncreasedavailability of digitalresources (e.g.ebooks,audiobooks, etc.)Very likelySomewhat likelySomewhat unlikelyVery unlikelyIncreasedavailability ofphysical resources(e.g. books, dvds,equipment, etc.)Very likelySomewhat likelySomewhat unlikelyVery unlikelyIncreasedavailability ofmeeting spaces Very likelySomewhat likelySomewhat unlikely Very unlikely More relevant materials/programs Very likely Somewhat likely Somewhat unlikely Very unlikely Extended hours Very likely Somewhat likely Somewhat unlikely Very unlikely Better study/reading areas (e.g. quieter spaces, improved lighting) Very likely Somewhat likely Somewhat unlikely Very unlikely Do you or someone in your household have a physical, mental, or emotional disabilit.. No Yes 31% 17% 34% 18% 28% 23% 27% 22% 40% 17% 26% 17% 22% 78% Custom questionsBelow are the complete set of responses to each custom question on the survey. By default, “don’tknow” responses are excluded, but may be added to the table using the response filter below.Include "don't know"No 31 Please complete this survey if you are the adult (age 18 or older) in the household who most recently had a birthday (the year of birth does not matter). Your responses are confidential and no identifying information will be shared. 1. Please rate each of the following aspects of quality of life in Rochester. Excellent Good Fair Poor Don’t know Rochester as a place to live .................................................................................................. 1 2 3 4 5 Your neighborhood as a place to live .............................................................................. 1 2 3 4 5 Rochester as a place to raise children ............................................................................. 1 2 3 4 5 Rochester as a place to work .............................................................................................. 1 2 3 4 5 Rochester as a place to visit ................................................................................................ 1 2 3 4 5 Rochester as a place to retire.............................................................................................. 1 2 3 4 5 The overall quality of life in Rochester ........................................................................... 1 2 3 4 5 Sense of community ................................................................................................................ 1 2 3 4 5 2. Please rate each of the following characteristics as they relate to Rochester as a whole. Excellent Good Fair Poor Don’t know Overall economic health of Rochester ............................................................................ 1 2 3 4 5 Overall quality of the transportation system (auto, bicycle, foot, bus) in Rochester ........................................................................................................................... 1 2 3 4 5 Overall design or layout of Rochester’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ................................................. 1 2 3 4 5 Overall quality of the utility infrastructure in Rochester (water, sewer, storm water, electric/gas, broadband) ........................................ 1 2 3 4 5 Overall feeling of safety in Rochester .............................................................................. 1 2 3 4 5 Overall quality of natural environment in Rochester............................................... 1 2 3 4 5 Overall quality of parks and recreation opportunities ............................................ 1 2 3 4 5 Overall health and wellness opportunities in Rochester ........................................ 1 2 3 4 5 Overall opportunities for education, culture, and the arts..................................... 1 2 3 4 5 Residents’ connection and engagement with their community .......................... 1 2 3 4 5 3. Please indicate how likely or unlikely you are to do each of the following. Very Somewhat Somewhat Very Don’t likely likely unlikely unlikely know Recommend living in Rochester to someone who asks ....................1 2 3 4 5 Remain in Rochester for the next five years ..........................................1 2 3 4 5 4. Please rate how safe or unsafe you feel: Very Somewhat Neither safe Somewhat Very Don’t safe safe nor unsafe unsafe unsafe know In your neighborhood during the day ...................................... 1 2 3 4 5 6 In Rochester’s downtown/commercial area during the day ............................................................................... 1 2 3 4 5 6 From property crime ....................................................................... 1 2 3 4 5 6 From violent crime ........................................................................... 1 2 3 4 5 6 From fire, flood, or other natural disaster ............................. 1 2 3 4 5 6 5. Please rate the job you feel the Rochester community does at each of the following. Excellent Good Fair Poor Don’t know Making all residents feel welcome ................................................................................... 1 2 3 4 5 Attracting people from diverse backgrounds .............................................................. 1 2 3 4 5 Valuing/respecting residents from diverse backgrounds ...................................... 1 2 3 4 5 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) ........... 1 2 3 4 5 6. Please rate each of the following in the Rochester community. Excellent Good Fair Poor Don’t know Overall quality of business and service establishments in Rochester .............. 1 2 3 4 5 Variety of business and service establishments in Rochester .............................. 1 2 3 4 5 Vibrancy of downtown/commercial area ..................................................................... 1 2 3 4 5 Employment opportunities ................................................................................................. 1 2 3 4 5 Shopping opportunities ........................................................................................................ 1 2 3 4 5 Cost of living in Rochester .................................................................................................... 1 2 3 4 5 Overall image or reputation of Rochester ..................................................................... 1 2 3 4 5 32 7. Please also rate each of the following in the Rochester community. Excellent Good Fair Poor Don’t know Traffic flow on major streets ............................................................................................... 1 2 3 4 5 Ease of public parking ............................................................................................................ 1 2 3 4 5 Ease of travel by car in Rochester ..................................................................................... 1 2 3 4 5 Ease of travel by public transportation in Rochester ............................................... 1 2 3 4 5 Ease of travel by bicycle in Rochester ............................................................................. 1 2 3 4 5 Ease of walking in Rochester .............................................................................................. 1 2 3 4 5 Well-planned residential growth ...................................................................................... 1 2 3 4 5 Well-planned commercial growth .................................................................................... 1 2 3 4 5 Well-designed neighborhoods ........................................................................................... 1 2 3 4 5 Preservation of the historical or cultural character of the community ............ 1 2 3 4 5 Public places where people want to spend time ........................................................ 1 2 3 4 5 Variety of housing options ................................................................................................... 1 2 3 4 5 Availability of affordable quality housing ..................................................................... 1 2 3 4 5 Overall quality of new development in Rochester .................................................... 1 2 3 4 5 Overall appearance of Rochester ...................................................................................... 1 2 3 4 5 Cleanliness of Rochester ....................................................................................................... 1 2 3 4 5 Water resources (beaches, lakes, ponds, riverways, etc.) ..................................... 1 2 3 4 5 Air quality .................................................................................................................................... 1 2 3 4 5 Availability of paths and walking trails .......................................................................... 1 2 3 4 5 Fitness opportunities (including exercise classes and paths or trails, etc.) ... 1 2 3 4 5 Recreational opportunities .................................................................................................. 1 2 3 4 5 Availability of affordable quality food ............................................................................ 1 2 3 4 5 Availability of affordable quality health care ............................................................... 1 2 3 4 5 Availability of preventive health services ..................................................................... 1 2 3 4 5 Availability of affordable quality mental health care ............................................... 1 2 3 4 5 Opportunities to attend cultural/arts/music activities .......................................... 1 2 3 4 5 Community support for the arts ........................................................................................ 1 2 3 4 5 Availability of affordable quality childcare/preschool ............................................ 1 2 3 4 5 K-12 education .......................................................................................................................... 1 2 3 4 5 Adult educational opportunities ....................................................................................... 1 2 3 4 5 Sense of civic/community pride ........................................................................................ 1 2 3 4 5 Neighborliness of residents in Rochester ...................................................................... 1 2 3 4 5 Opportunities to participate in social events and activities .................................. 1 2 3 4 5 Opportunities to attend special events and festivals ............................................... 1 2 3 4 5 Opportunities to volunteer .................................................................................................. 1 2 3 4 5 Opportunities to participate in community matters ................................................ 1 2 3 4 5 Openness and acceptance of the community toward people of diverse backgrounds ..................................................................................................... 1 2 3 4 5 8. Please indicate whether or not you have done each of the following in the last 12 months. No Yes Contacted the City of Rochester (in-person, phone, email, or web) for help or information........................... 1 2 Contacted Rochester elected officials (in-person, phone, email, or web) to express your opinion .............. 1 2 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) ............................................ 1 2 Watched (online or on television) a local public meeting ............................................................................................... 1 2 Volunteered your time to some group/activity in Rochester ........................................................................................ 1 2 Campaigned or advocated for a local issue, cause, or candidate .................................................................................. 1 2 Voted in your most recent local election ................................................................................................................................ 1 2 Used bus, rail, subway, or other public transportation instead of driving ............................................................... 1 2 Carpooled with other adults or children instead of driving alone .............................................................................. 1 2 Walked or biked instead of driving ........................................................................................................................................... 1 2 33 9. Please rate the quality of each of the following services in Rochester. Excellent Good Fair Poor Don’t know Public information services ............................................................................................. 1 2 3 4 5 Economic development ..................................................................................................... 1 2 3 4 5 Traffic enforcement ............................................................................................................ 1 2 3 4 5 Traffic signal timing ............................................................................................................ 1 2 3 4 5 Street repair ........................................................................................................................... 1 2 3 4 5 Street cleaning ....................................................................................................................... 1 2 3 4 5 Street lighting ........................................................................................................................ 1 2 3 4 5 Snow removal ........................................................................................................................ 1 2 3 4 5 Sidewalk maintenance ....................................................................................................... 1 2 3 4 5 Bus or transit services ....................................................................................................... 1 2 3 4 5 Land use, planning, and zoning ...................................................................................... 1 2 3 4 5 Code enforcement (weeds, abandoned buildings, etc.) ...................................... 1 2 3 4 5 Affordable high-speed internet access ....................................................................... 1 2 3 4 5 Garbage collection ............................................................................................................... 1 2 3 4 5 Drinking water ...................................................................................................................... 1 2 3 4 5 Sewer services ....................................................................................................................... 1 2 3 4 5 Storm water management (storm drainage, dams, levees, etc.) .................... 1 2 3 4 5 Power (electric and/or gas) utility ............................................................................... 1 2 3 4 5 Utility billing .......................................................................................................................... 1 2 3 4 5 Police/Sheriff services ....................................................................................................... 1 2 3 4 5 Crime prevention ................................................................................................................. 1 2 3 4 5 Animal control ....................................................................................................................... 1 2 3 4 5 Ambulance or emergency medical services ............................................................. 1 2 3 4 5 Fire services ........................................................................................................................... 1 2 3 4 5 Fire prevention and education ....................................................................................... 1 2 3 4 5 Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) ..................................... 1 2 3 4 5 Preservation of natural areas (open space, farmlands, and greenbelts) ..... 1 2 3 4 5 Rochester open space ........................................................................................................ 1 2 3 4 5 Recycling .................................................................................................................................. 1 2 3 4 5 Yard waste pick-up .............................................................................................................. 1 2 3 4 5 City parks ................................................................................................................................. 1 2 3 4 5 Recreation programs or classes .................................................................................... 1 2 3 4 5 Recreation centers or facilities ...................................................................................... 1 2 3 4 5 Health services ...................................................................................................................... 1 2 3 4 5 Public library services ....................................................................................................... 1 2 3 4 5 Overall customer service by Rochester employees (police, receptionists, planners, etc.) ..................................................................... 1 2 3 4 5 10. Please rate the following categories of Rochester government performance. Excellent Good Fair Poor Don’t know The value of services for the taxes paid to Rochester .......................................... 1 2 3 4 5 The overall direction that Rochester is taking ........................................................ 1 2 3 4 5 The job Rochester government does at welcoming resident involvement ....................................................................................................................... 1 2 3 4 5 Overall confidence in Rochester government ......................................................... 1 2 3 4 5 Generally acting in the best interest of the community ...................................... 1 2 3 4 5 Being honest ........................................................................................................................... 1 2 3 4 5 Being open and transparent to the public ................................................................. 1 2 3 4 5 Informing residents about issues facing the community ................................... 1 2 3 4 5 Treating all residents fairly ............................................................................................. 1 2 3 4 5 Treating residents with respect .................................................................................... 1 2 3 4 5 34 11. Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don’t know The City of Rochester ......................................................................................................... 1 2 3 4 5 The Federal Government .................................................................................................. 1 2 3 4 5 12. Please rate how important, if at all, you think it is for the Rochester community to focus on each of the following in the coming two years. Very Somewhat Not at all Essential important important important Overall economic health of Rochester ...............................................................................1 2 3 4 Overall quality of the transportation system (auto, bicycle, foot, bus) in Rochester ..............................................................................................................................1 2 3 4 Overall design or layout of Rochester’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) .....................................................1 2 3 4 Overall quality of the utility infrastructure in Rochester (water, sewer, storm water, electric/gas, broadband) ..........................................1 2 3 4 Overall feeling of safety in Rochester .................................................................................1 2 3 4 Overall quality of natural environment in Rochester..................................................1 2 3 4 Overall quality of parks and recreation opportunities ...............................................1 2 3 4 Overall health and wellness opportunities in Rochester ...........................................1 2 3 4 Overall opportunities for education, culture, and the arts........................................1 2 3 4 Residents’ connection and engagement with their community .............................1 2 3 4 13. The City of Rochester is considering changes to the ways it serves residents, to ensure easier access to City services and related information. Please rate the quality of each of the following items. Excellent Good Fair Poor Don’t know Ease of finding information about City services online ....................................... 1 2 3 4 5 Ease of accessing information about City services via phone ........................... 1 2 3 4 5 Ease of conducting business in-person at City Hall during current hours of operation ........................................................................................................... 1 2 3 4 5 Ease of attending virtual City Council (or other) meetings ............................... 1 2 3 4 5 14. To better serve residents, the City of Rochester is considering adjusting hours of operation for buildings like City Hall. Please indicate your preference, if any, for the following adjustments to these facility hours. Strongly Somewhat Do not No prefer prefer prefer preference Maintain current hours of 8am-5pm Monday through Friday ..................... 1 2 3 4 New hours of 7am-5:30pm Monday through Thursday, closed Friday .... 1 2 3 4 New hours of 7:30am-5pm Monday through Thursday, 7:30am-11:30am Friday ........................................................................................... 1 2 3 4 15. How much of a source, if at all, are each of the following for you for obtaining information about the City government and its activities, events, and services? Major Minor Not a source source source City website ............................................................................................................................................. 1 2 3 City’s social media (Facebook, Instagram, Twitter) ............................................................... 1 2 3 Newspaper (printed or digital) ....................................................................................................... 1 2 3 Local news station programming .................................................................................................. 1 2 3 In-person visits to city facilities (e.g., City Hall, library, DSIC, RPU) ............................... 1 2 3 Community organizations (e.g., Chamber, Diversity Council, etc.).................................. 1 2 3 35 Our last questions are about you and your household. Again, all of your responses to this survey are confidential and no identifying information will be shared. D1. In general, how many times do you: Several Once A few times Every Less often Don’t times a day a day a week few weeks or never know Access the internet from your home using a computer, laptop, or tablet computer ......................1 2 3 4 5 6 Access the internet from your cell phone .......................1 2 3 4 5 6 Visit social media sites such as Facebook, Twitter, Nextdoor, etc. .......................................................1 2 3 4 5 6 Use or check email ....................................................................1 2 3 4 5 6 Share your opinions online ...................................................1 2 3 4 5 6 Shop online ..................................................................................1 2 3 4 5 6 D2. Please rate your overall health.  Excellent  Very good  Good  Fair  Poor D3. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:  Very positive  Somewhat positive  Neutral  Somewhat negative  Very negative D4. How many years have you lived in Rochester?  Less than 2 years  2-5 years  6-10 years  11-20 years  More than 20 years D5. Which best describes the building you live in?  One family house detached from any other houses  Building with two or more homes (duplex, townhome, apartment, or condominium)  Mobile home  Other D6. Do you rent or own your home?  Rent  Own D7. About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance, and homeowners’ association (HOA) fees)?  Less than $500  $2,000 to $2,499  $500 to $999  $2,500 to $2,999  $1,000 to $1,499  $3,000 to $3,499  $1,500 to $1,999  $3,500 or more D8. Do any children 17 or under live in your household?  No  Yes D9. Are you or any other members of your household aged 65 or older?  No  Yes D10. How much do you anticipate your household’s total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.)  Less than $25,000  $75,000 to $99,999  $25,000 to $49,999  $100,000 to $149,999  $50,000 to $74,999  $150,000 or more D11. Are you Spanish, Hispanic or Latino?  No, not Spanish, Hispanic, or Latino  Yes, I consider myself to be Spanish, Hispanic, or Latino D12. What is your race? (Mark one or more races to indicate what race you consider yourself to be.)  American Indian or Alaskan Native  Asian, Asian Indian, or Pacific Islander  Black or African American  White  Other D13. In which category is your age?  18-24 years  55-64 years  25-34 years  65-74 years  35-44 years  75 years or older  45-54 years D14. What is your gender?  Female  Male  Identify in another way Thank you! Please return the completed survey in the postage-paid envelope to: National Research Center, Inc., PO Box 549, Belle Mead, NJ 08502 36